Customer 360

Unify fragmented CRM, marketing, and support systems data with Precog so your team can power segmentation, churn analysis and upsell prediction without waiting on new pipelines

Leading brands rely on Precog

Benefits of powering Customer 360 with the Precog intelligent ingest platform

Executive and operational reporting

Standardize KPIs across finance, go-to-market and customer success, backed by the same data and definitions.

Self-serve BI and data democratization

Enable users across the department to analyze customer segments and behaviors without relying on IT

Accelerate AI and intelligent assistants

Feed models and AI assistants with structured, rich, comprehensive customer data

Integrate all your SaaS sources for a Customer 360

See all connectors

See all connectors

Unlock powerful Customer 360 outcomes

With Precog's intelligent ingest platform, deliver comprehensive data from all your mission-critical applications across the enterprise with the context, relationships and semantic understanding of that data needed to unlock powerful Customer 360 outcomes with business analytics and AI.

Diagram showing Precog Intelligent Data Ingest as a gear processing data from sources like CRM, Billing & Accounting, Customer Service, Product Telemetry, and CSAT, producing reports on Customer Lifetime Value, Churn Analysis, Customer Satisfaction, and Product Adoption & Usage.

Increase customer lifetime value

Drive more predictable growth and improve unit economics with personalized engagement and predictive insight on high-value opportunities.

Are we improving incremental revenue trends?

Does personalized promotion increase average revenue per user?

What percentage of existing customers buy subsequent products?

Reduce churn

Spot early risk signals and intervene proactively to keep customers longer, protect earned revenue and lower the cost of growth.

Who has a billing event this quarter? Which customers are past due?

Who are our high-value, at-risk customers?

How long has it been since our last sales or customer success interaction?

Improve customer satisfaction

Connect every interaction, resolve issues faster, and deliver consistently personalized experiences that raise satisfaction, strengthen loyalty and turn customers into advocates.

When do do we have the highest service call volume? What are our staffing levels?

What service agents have the best First Contact Resolution rates?

Drive product adoption and usage

Identify adoption gaps and guide users to high-impact workflows to accelerate time-to-value, unlock expansion and deepen long-term engagement.

What are the license utilization rates in each customer segment?

What is the average time-to-value for customers signed in the last 60 days?

Are we converting freemium customers into subscribers?

“Data from our procurement systems were locked inside the application and spend analysis was restricted to embedded analytics. With Precog, we can unlock our data, blend it with other systems and support enhanced, enterprise reporting”

Multi-national utility provider

Procurement lead

Get started with Precog

Stop wrestling with data integration and start delivering insights

Request a demo

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